Question 1

Meritain Health portal user guide

Accepted Answer

Click here to learn how to register, print an ID card, view your claims, and much more!

Question 2

Insurance carrier contact information

Accepted Answer

Medical:
Meritain
1-800-925-2272
www.meritain.com

Prescription:
SmithRx 
1-844-454-5201
www.smithrx.com

Mail order prescription:
Amazon Pharmacy (through SmithRx)
1-855-206-3605
www.amazon.com/smithrx

Health Savings Account:
Flex Facts
1-817-943-2287
www.flexfacts.com

Question 3

Search for a Medical provider

Accepted Answer

Click here and select Aetna Choice POS II (Open Access).

Question 4

Estimate the cost of a service or procedure

Accepted Answer

Click here to learn more about the Meritain Cost Estimator Tool.

Question 5

Prescription medicine information through SmithRx

Accepted Answer

Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations.

Mail order pharmacy information: Click here for enrollment instructions.

Other helpful resources from SmithRx, your Prescription provider:

Understanding your SmithRx prescription benefits (in English and Spanish)
National chain pharmacy listing
How to use the SmithRx portal

Question 6

24x7 Meritain Health Nurse Line

Accepted Answer

Click here to learn about the Meritain Health Nurse Line.

Coping with health concerns can be time-consuming and complex. It can be hard to know where to look for trusted information and support.

For those enrolled in a Meritain sponsored health plan, the 24x7 Nurse Line can give you peace of mind with:

Immediate answers to your health questions any time, from anywhere – 24 hours a day!
Trusted, physician-approved information to guide your healthcare decisions.

When you call, a registered nurse can help you:

Understand a wide range of symptoms.
Determine if the Emergency Room, a doctor visit or self-care is right for your needs.
Learn more about a diagnosis.
Explore the risks, benefits and possible outcomes of treatment options.
And much more!

Please call 1-866-726-6529 to speak with a nurse.

Question 7

Meritain mobile app

Accepted Answer

Get access to everything available on the Meritain website by downloading the app. Click here to learn more or watch the video below.

Question 8

Emergency care outside of the U.S.

Accepted Answer

Your medical plan through Meritain covers in-network emergency room care outside of the country. Click here for more information.